We hope you and your family are staying safe and healthy. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable.
We have been busy the last few weeks planning to open our doors. Our office follows the recommendations made by the American Dental Association® (ADA), the Massachusetts Dental Society (MDS) the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).
We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued.
Just like before, we are disinfecting our facilities with EPA certified disinfectants and all dental instruments are autoclaved between each patient. Given the COVID-19 health crisis, we have taken some of the additional measures as per ADA and MDS and CDC guidelines to protect you as well as to decrease the risk of transmission:
- Checking temperature and haveing you complete a specific COVID-19 health screening questionnaire prior to your appointment.
- We have signed up for paperless forms to help reduce the cross contamination in the office as well as reduce the waiting time for patients. You will be getting the registration and consent forms through text and/or email.
- We will disinfect the waiting room, front desk, front doors and all surfaces in the patient area every hour. Magazines and other papers have been removed to make it easier to clean and disinfect.
- Maintaining 6 foot social distancing between patients in our waiting rooms, and to achieve that, you may be asked to wait outside the practice or in your car.
- You will be asked to use hand sanitizer and wear a mask in the waiting area. You can ask any of the staff members for the mask if you need one.
- You may be asked to use an antiseptic oral rinse before the procedure (diluted peroxide, chlorhexidine or other).
- We have a glass shield in the reception area, and our patient care receptionists are wearing surgical masks and gloves.
- Appointments will be managed to allow for social distancing between patients. We will do our best to allow greater time between patients to reduce waiting times for you as well as to reduce the number of patients in the reception area at any one time.
- We have had a staff meeting and training to update our staff clinical as well as front with current guidelines and recommendations as per the ADA, MDS and CDC.
- We will be taking temperature for all staff members and have them fill out a COVID-19 screening questionnaire every morning.
- Our clinical teams are wearing the recommended additional PPE which includes N95 masks, gloves, face shields/goggles and gowns. All staff members have been trained to properly utilize the new PPE.
- Our staff will be maintaining 6 foot social distancing as much as possible in the office.
We look forward to seeing you again soon, as oral health is important for your overall health, and we are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 978-744-1211, email us at email@example.com, text/SMS us at 978-961-9174 or explore the rest of our website here.
Thank you for being our patient and trusting us to be your dental care provider. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.